Frequently Asked Questions

If you think your pet may have ingested a potentially poisonous substance, please call the ASPCA Animal Poison Control Center (APCC) at *(888) 426-4435*, 24 hours a day, 365 days a year. A consultation fee may apply.

You are also welcome to give our office a call to assess if a call to ASPCA Animal Poison Control is advised. Please be aware our staff may advise you to call ASPCA directly to get access to the suggested treatment plan as quickly as possible. Depending on the recommended treatment plan we are able to either assist you and your pet at our hospital or we can refer you to WestVet for any emergency treatment.

For more information and valuable information on plants, foods, medications and household products poisonous for pets please visit https://www.aspca.org/pet-care/animal-poison-control.

Hidden Springs Animal Hospital primarily welcomes dogs and cats of all breeds. We are able to provide care for exotics, such as pocket pets, avian and reptiles, via telemedicine with Dr. Karlee Hondo-Rust.

Our hours are currently Mon – Thu: 8:30am – 5:30pm. We are open one Friday a month. Our next Friday opening is December 20th.

These hours are subject to change pending client and patient needs.

We understand that life happens! We are able to accommodate walk-in appointments, but we kindly ask that you understand we are likely working you around other previously scheduled appointments. In the event we do not have any available appointments, you may be subject to a walk-in fee.

We are able to assist with stabilization and provide care for your pet in the unfortunate case of an emergency. Due to our hours of operation, we are unable to provide overnight hospitalization. If you and your pet experience an emergency, please do not hesitate to call us or go to the veterinary emergency center nearest to you. If we are closed, please contact West Vet Animal Specialty and Emergency Center. Their number is 208-375-1600 and their address is 5024 W Chinden Blvd, Garden City.

We accept a majority of all major credit and debit cards, such as Visa, MasterCard, American Express and Discover. We also take Care Credit and cash payments.

At Hidden Springs Animal Hospital, we are a full service general veterinary practice. We offer routine wellness exams, vaccinations, health certificates, elective procedures, radiographs, ultrasound, long-term patient management, humane euthanasia, dental procedures, and much more! If there is something we are unable to provide your pet, we will refer you to a hospital that offers that care.

We are not equipped to treat wildlife at this time. In the event you come across wildlife in need of care we ask that you contact Animals in Distress and/or Idaho Fish and Game. In the unfortunate circumstance that you come across an injured animal that is suffering, please do not hesitate to contact us for humane euthanasia, as we do not want to see any animal suffer.

Animals in Distress:

Phone: 208-338-0897 (Avian)

Phone: 208-367-1026 (Mammal)

Idaho Fish and Game:

Phone: 208-334-3700

We are more than happy to scan for a microchip and help you contact owners if you find a stray animal! Unfortunately, we are not able to take in or keep stray animals at the hospital. In the event that you come across a stray animal and are unable to locate their owners, we ask that you contact animal control or Idaho Humane Society.

Animal Control:

Phone: 208-293-8828

Idaho Humane Society:

Phone: 208-342-3508

Yes! Dr. Zann is able to provide your pet with all the appropriate documentation for domestic travel health certificates. There are many different requirements depending on where you’re traveling so it’s important to come to your appointment with knowledge of all the necessary material you’ll need for your trip!

Hidden Springs Animal Hospital is able to provide you with a domestic travel certificate as long as we receive the needed paperwork required for your travel. Please check your airline and the website of the United States Department of Agriculture aphis.usda.gov for the requirements for your travel prior to your appointment.

Because we are an independently owned hospital and do not receive federal funding or donations such as many non-profits, we are unable to provide payment plans or work on a sliding scale. Payment will be due at time of service. We are more than happy to assist in Care Credit application or provide additional information regarding locations that are able to provide such services.

Yes! Our software will be integrated into our online presence and you will be able to book appointments, edit your personal information, access our online pharmacy for prescription requests, and more, all from the comfort of your home!

We are a general practice hospital that does not have the capacity to offer overnight care. However, we will schedule surgeries on days that we are open and available for follow-ups within a 24 hour period! Our surgeries will be performed as early in the day as possible to ensure that your pet has ample time to recover in our facility. In the event your pet needs overnight care, we will refer you to an overnight emergency hospital.

At this time Dr. Zann is the only doctor. In the future, as our practice grows, we will be adding additional doctors to our team.

At this time, we do not have any holistic treatments available.